Backpacker travelers Asian women wearing masks covid 19 disease Prevention An sitting, creating a social distancing while waiting check in with smartphone in the airport terminal.

Covid-19 Information

Basic rules for all businesses

Wear a mask.
Remember regular hygiene like hand-washing and using sanitiser.
Keep a social distance of minimum 1.5 metres.
Regularly disinfect frequently touched surfaces.
Do not go to work if you are sick.
Anyone who becomes sick should be sent home or to a health facility as needed.

Tourism Industry Safety Protocols

These are the Industry Safety Protocols as set out by the TBCSA (Tourism Industry Standard Protocols). These protocols sum up the core principles that you should be adhering to for the safety of your guests and staff.

1. Recording and keeping guest information (this is where Swiftly can help you)

Record the name and contact details of each guest as well as information about their trip (this is required for tracking after a stay when necessary).
Record the answers to a COVID-19 screening questionnaire as well as each guests COVID-19 status and risk profile.
Take and record guest temperatures.

2. Guest Education

Adequately inform guests of safety protocols and steps being taken to maintain safety. Ideally this should be done electronically/digitally to allow for paperless contact.

3. Consistent mask use for staff and guests

Staff are required to wear a mask.
Guests are required to wear a suitable cloth mask when in communal spaces.
Guests are not required to wear a mask when in the privacy of their own room, or when eating and drinking.
Small connected family groups travelling together are not required to wear masks in open space situations.

Young couple wearing protective mask check in at hotel reception

4. Frequent and regular hand sanitising for staff and guests

Sufficient hand sanitizer should be provided for guests to make use of in all communal areas such as reception and dining areas.
Staff members dealing with guests should sanitise their hands and work stations/areas in between dealing with guests.

Woman hands using Sanitiser gel for virus protection at cafe.

5. Sanitising surfaces regularly

All surfaces should be sanitised regularly..
Surfaces such as reception desks that staff and guests come into contact with should be sanitised in between dealing with guests.
All surfaces in communal areas that guests come into contact with should be sanitised frequently.
All surfaces in back-office areas, kitchens etc that staff come into contact with should be sanitised frequently.
Areas that are not in use, or that can potentially be removed from use, should be demarcated and taped off.

cafe owner cleaning table before open in covid 19 situation

6. Social distancing in all common areas

Social distancing of 1.5 metres between staff and guests should be adhered to at all times.
Social distancing of 1.5 metres amongst guests should be adhered to at all times, except where small connected family groups are travelling together.
Social distancing of 1.5 metres should be adhered to in communal areas such as dining areas, seating areas and poolside areas. Tables, chairs and furniture should be arranged to maintain a minimum 1.5 metres distance.

travelers Asian women wearing masks covid 19 disease Prevention An sitting, creating a social distancing while waiting check in with smartphone in the airport terminal

Common sense driven guidelines

For the general safety of your guests and staff it is advisable to use common sense. It is impossible to list every scenario that may result in the spread of COVID-19, and scenarios vary greatly between large hotels, smaller B&B’s and self-catering accommodations.

Here are some guidelines to consider:

Masks should worn by staff at all times, and by guests at all times except when they are in their rooms or eating.Masks should worn by staff at all times, and by guests at all times except when they are in their rooms or eating.
Guests should sanitise their hands when entering any shared area, such as the reception area.
Staff should sanitise their hands before and after touching guest’s belongings such as when handling luggage.
Everyone should sanitise their hands before and after touching shared items, such as pens and keys. Ideally contactless and paperless check-in and payments should be used.
Don’t offer exposed bowls of sweets, snacks and nuts that multiple guests will take from with bare hands – rather use sealed sweets and nuts.
Don’t offer a buffet breakfast service. Instead serve plated meals, or offer pre-packaged and sealed options.
Remove unnecessary décor items from rooms such as magazines and extra blankets. Instead offer these items on request.
Remove unnecessary décor items from tables in dining areas. Offer pre-packaged and sealed condiments.

Cleaning & Disinfecting

We value your feedback. If you would like to suggest ideas to improve our above guidelines, please drop us a note:

Communal spaces such as reception areas, dining areas, seating, poolside terraces etc should be frequently disinfected in addition to cleaning.Communal spaces such as reception areas, dining areas, seating, poolside terraces etc should be frequently disinfected in addition to cleaning.
Guest rooms should be thoroughly disinfected between guests. This includes all surfaces within the room such as handles, light switches, counter tops etc.
Disinfecting should take place in addition to regular post guest cleaning.
Disinfecting by hand can be a time consuming process. To reduce turn-around time and to ensure a more effective and efficient disinfecting process, a fogging machine can be used to disperse disinfectant. This ensures all surfaces within the room are quickly and effectively covered.